Support Lifecycle
Trayport continually develops software in a changing market, and in order to do so effectively focuses resources on new releases and the majority of clients who use them. It is Trayport's policy to support new releases of Trading Gateway for a maximum of 25 months, after which time, the release will reach its End-of-Life.
When a release reaches its End-of-Life date, we will no longer offer the following services:
- Any further software development or releases
- Configuration work (including workbooks)
- Diagnostic assistance (including production-critical incidents)
- Gold Mapping Subscription Service updates
- On-site consultancy services and training
After this point all support services will cease and an upgrade to the latest version of the software will be required. Users moving promptly to the latest version will benefit from the longest possible period of support.
A schedule of End-of-Life dates is as per below:
|
TGW Release |
Release Date |
End-of-Life Date |
| 8.5.2 | 6 September 2006 | 31 January 2012 * |
| 8.7.0 | 6 March 2009 | 31 January 2012 * |
| 8.8.1 | 5 March 2010 | 30 April 2012 |
| 8.8.2 | 19 May 2010 | 7 June 2012 |
| 8.8.4 | 15 March 2011 | 15 April 2013 |
| 8.8.5 | 13 June 2011 | 13 July 2013 |
| 8.8.6 | 16 January 2012 | 16 February 2014 |
* END-OF-LIFE
If you would like to discuss anything further, please don't hesitate to contact our Support team on:
Tel: +44 (0)20 7960 5555
Email: support@trayport.com
